MetricNet's Downloadable Industry Benchmarks for Service Desk, Desktop Support, and Contact Center
1:48
Find in video from 00:21What is Benchmarking?
MetricNet's Downloadable Industry Benchmarks for Service Desk, De…
977 viewsMar 28, 2020
YouTubeMetricNet
Benchmarking Case Studies
2:48
Benchmarking Case Studies
10.6K viewsMar 31, 2020
YouTubeMetricNet
Contact Center Scorecard Demo
6:46
Contact Center Scorecard Demo
1K viewsApr 8, 2020
YouTubeMetricNet
Free Service Desk Training | MetricNet Certified Best Practices
1:57:58
Free Service Desk Training | MetricNet Certified Best Practices
6.4K viewsJan 15, 2014
YouTubeMetricNet
Service Desk Headcount Calculator
1:22
Service Desk Headcount Calculator
1.6K viewsApr 6, 2020
YouTubeMetricNet
Webinar: Service Desk Metrics: What and how to measure to gain the most value
44:38
Webinar: Service Desk Metrics: What and how to measure to gain the most value
3.4K viewsDec 1, 2017
YouTubeService Desk Institute
Introduction to Inbound Contact Center Metrics Module 5 | Benchmarking Data
6:18
Find in video from 00:23What is Benchmarking and Why Use It?
Introduction to Inbound Contact Center Metrics Module 5 | Benchm…
174 viewsFeb 20, 2023
YouTubeMetricNet
First Level Resolution vs. First Contact Resolution - What's the Difference? - MetricNet Performance Benchmarking and Consulting
Apr 8, 2021
metricnet.com
18:49
How to be a Successful Service Desk Agent | Free Training Course | Summary
612 viewsJan 17, 2023
YouTubeMetricNet
1:03
Metrics That Matter! Customer Effort Score
2K viewsApr 21, 2020
YouTubeMetricNet
2:01
How to be a Successful Service Desk Agent | Free Training Course | Introduction
523 viewsOct 25, 2022
YouTubeMetricNet
1:06:39
Service Desk Outsourcing in 2023 Megatrends and Best Practices
162 viewsFeb 22, 2023
YouTubeMetricNet
Introduction to Inbound Contact Center Metrics Module 3 | The Balanced Scorecard
7:14
Find in video from 05:21THE BALANCED SCORECARD BENCHMARK
Introduction to Inbound Contact Center Metrics Module 3 | The Bal…
291 viewsFeb 7, 2023
YouTubeMetricNet
23:14
From Benchmark to Business Value: Turning Service Assessments into Actionable Transformation
1 month ago
YouTubeService Desk Institute
2:52
Introduction to Inbound Contact Center Metrics Module 1 | Free Call Center Training
626 viewsJan 18, 2023
YouTubeMetricNet
Mean Time to Resolve Incidents | Mean Time to Fulfill Service Requests | MTTR | MTTF
11:52
Find in video from 07:35Benchmarking Statistics
Mean Time to Resolve Incidents | Mean Time to Fulfill Service Requ…
2K viewsJan 19, 2021
YouTubeMetricNet
1:54:16
Free Call Center Metrics Training | The Power of Call Center KPIs
54.6K viewsJun 12, 2014
YouTubeMetricNet
[Free webinar] Measuring the service desk's contribution to value by IT expert Peter Brooks
55:40
Find in video from 01:57Importance of Service Desks
[Free webinar] Measuring the service desk's contribution to val…
2.5K viewsNov 2, 2021
YouTubeManageEngine
Free Call Center Training | Enormous Power of Call Center KPIs | MetricNet
2:00:31
Find in video from 01:19Overview of MetricNet
Free Call Center Training | Enormous Power of Call Center K…
87.6K viewsJul 11, 2013
YouTubeMetricNet
Monitoring service management success - IT Service Desk: Monitoring and Metrics Fundamentals Video Tutorial | LinkedIn Learning, formerly Lynda.com
Aug 28, 2019
linkedin.com
4:57
Benchmarking
24.4K viewsApr 5, 2016
YouTubeASQ
16:41
Service Desk Mock Interview Series - Part 20 | Technical Q&A for Beginners
4.6K views6 months ago
YouTubeCallme Pandey Ji
What is SPOC (Single Point of Contact) and why is it important?
12:19
Find in video from 10:00Benchmarking and Performance
What is SPOC (Single Point of Contact) and why is it important?
6.6K viewsJan 19, 2021
YouTubeMetricNet
E1: Getting started with ServiceDesk Plus - Masterclass 2024
1:02:26
Find in video from 25:32Customizing Help Fields
E1: Getting started with ServiceDesk Plus - Masterclass 20…
27.6K viewsMar 6, 2024
YouTubeManageEngine
3:02
What is Service Desk Responsibility? | Organizing for Service Operation
96.5K viewsJan 23, 2014
YouTubeSimplilearn
Meet Zia: ServiceDesk Plus' AI-powered virtual assistant! [On-premises]
10:34
Find in video from 01:14Enabling Zia in Services Plus
Meet Zia: ServiceDesk Plus' AI-powered virtual assistant! [On-pre…
6.4K viewsNov 13, 2024
YouTubeManageEngine
5:25
Effective incident management in ServiceDesk Plus
2.6K viewsSep 2, 2024
YouTubeManageEngine
3:12
How to Define Performance Metrics for Service Roles?
3 months ago
YouTubeCustomer First Leadership
5:04
Servicedesk Roadmap - First time on YouTube by #callmepandeyji
1K viewsApr 28, 2025
YouTubeCallme Pandey Ji
28:18
Unlocking Efficiency: Understanding NJ’s Benchmarking Requirements webinar
39 views10 months ago
YouTubeNAIOP New Jersey
See more