12 Key Call Center Metrics & KPIs To Drive Better Performance
2:56
12 Key Call Center Metrics & KPIs To Drive Better Performance
Feb 12, 2024
nextiva.com
The Leader's Guide To Call Center Strategy
2:30
The Leader's Guide To Call Center Strategy
Sep 15, 2021
nextiva.com
What is Contact Center Experience? | IBM
What is Contact Center Experience? | IBM
Nov 4, 2024
ibm.com
What is a Call Center? Everything You Need to Know
1:51
What is a Call Center? Everything You Need to Know
Dec 3, 2019
techtarget.com
21 Key Customer Service Skills (and How to Develop Them) - Help Scout
21 Key Customer Service Skills (and How to Develop Them) - Help Scout
9 months ago
helpscout.com
Typical Roles in a Call Centre – With Job Descriptions
Typical Roles in a Call Centre – With Job Descriptions
467.3K viewsMay 28, 2024
callcentrehelper.com
31 Great Customer Service Skills (With Examples)
31 Great Customer Service Skills (With Examples)
50 viewsAug 3, 2023
resumegenius.com
3:05
What Makes A Customer Experience Seamless In Your Call Center?
3 weeks ago
YouTubeCall Center Pro Strategies
Developing a customer-experience vision
Mar 4, 2016
mckinsey.com
2:58
Contact Center Quality Assurance: Essential Tips for Customer Service
21.5K viewsJul 1, 2024
YouTubeNextiva
8:44
Effective Customer Service Scenarios for Call Center Training …
11.1K viewsSep 12, 2023
YouTubeSingle Step English
0:43
3 essential call center KPIs for customer excellence
672 viewsSep 25, 2024
YouTubePeopleware
3:36
What Strategies Make Call Center Customers Feel Special?
3 weeks ago
YouTubeCall Center Pro Strategies
14:46
Setting up a Great Call Center Dashboard with KPI Explanation
12.4K viewsApr 7, 2021
YouTubeAdvice from a Call Center Geek
3:23
What Makes Call Center Customers Feel Valued During Service?
1 views3 weeks ago
YouTubeCall Center Pro Strategies
8 Common Call Center Interview Questions (Plus Example Answers)
Oct 7, 2019
indeed.com
Enhancing Your Call Center Experience: Tips and Tricks
53.9K viewsDec 14, 2023
TikTokferchus.gt
2:57
5 Best Practices for Call Center Agent Training
12.4K viewsJan 10, 2022
YouTubeEye on Tech
The definitive list of 29 call center metrics and KPIs
11 months ago
genesys.com
3:21
What Are Core Customer Expectations For Call Centers?
3 weeks ago
YouTubeCall Center Pro Strategies
11:45
CALL CENTER 101: Customer Satisfaction Survey (CSAT Surve…
49.7K viewsSep 14, 2018
YouTubeRea Ninja
1:06:41
Top 10 Call Center Quality and Performance Management Best Pr…
43.7K viewsJan 23, 2015
YouTubeVPIVideoCenter
8:07
Improving Customer Service Skills: Call Center Training Mock Call for …
19.1K viewsMar 2, 2023
YouTubeSingle Step English
4:54
Understanding KPIs in Call Center (5 Key KPIs For Contact Center)
10.2K viewsMay 20, 2022
YouTubeContact Center Zone
10:45
Ultimate Guide to Customer Experience Management (CXM) fo…
25.8K viewsMar 16, 2023
YouTubeEye on Tech
3:17
Does Call Center Efficiency Improve Customer Experience?
3 weeks ago
YouTubeCustomer Support Coach
2:47
How Can Professional Phone Etiquette Transform Call Center C…
3 months ago
YouTubeCall Center Pro Strategies
4:09
8 essential customer service skills to improve the customer experien…
851K viewsAug 24, 2023
YouTubeZendesk
12:53
Customer Experience Metrics: NPS, CSAT or Customer Effort: Explain…
47K viewsJan 10, 2019
YouTubeCustomerSure
See more videos
Static thumbnail place holder