Patrick Damp is a web producer for CBS Pittsburgh. A Pittsburgh native who grew up watching KDKA-TV, Patrick studied journalism at Indiana University of Pennsylvania. After half a decade in sports ...

How often do you look to your customers for a true understanding of their challenges? We collect huge amounts of data on them, but rarely use that data. In fact, only 0.5% of the data available to us ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

Peter is a writer and editor for the CNET How-To team. He has been covering technology, software, finance, sports and video games since working for @Home Network and Excite in the 1990s. Peter managed ...

Ahead of the nation’s birthday, Pew Research Center identified some prominent trends across key areas of American life: demographics, work, family and economics. Fresh data delivered Saturday mornings ...

Want to build a website with minimal cost and effort? The best website builders we've tested include useful tools for quickly creating attractive, well-designed pages for blogs, online businesses, and ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Don’t start with moon shots. by Thomas H. Davenport and Rajeev Ronanki In 2013, the MD Anderson Cancer Center launched a “moon shot” project: diagnose and recommend treatment plans for certain forms ...

Artificial intelligence (AI) has become part of everyday life for many Americans – at work, at school, in health care and beyond. As AI spreads, the public remains cautious, but somewhat open to its ...