CHARLOTTE — A Charlotte nonprofit is offering free IT support courses to help close the tech skills divide among local workers. Mary Smith is a student of the course with Per Scholas North Carolina.

Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line. No product or service – or end user – is perfect. This ...

Austin, TX — December 20, 2004 — NetStreams, the leader in IP-based Networked Audio distribution, announced the hire of Michael Leonard as its new Training & Technical Support Manager. He brings to ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...