A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Open source doesn't automatically translate into better paid support for customers. But it does offer a lot more options and aligns customers with vendors more tightly. Matt Asay is a veteran ...

Open-source software tools continue to increase in popularity because of the multiple advantages they provide including lower upfront software and hardware costs, lower total-cost-of-ownership, lack ...

One of the most persistent myths surrounding Linux and other open source software is that there’s no easy way to get good support. Just this week, for instance, we saw this claim used in Microsoft’s ...

IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Executives have traditionally viewed proprietary systems as safer, lower-risk options. However in recent times increased scrutiny of capital expenditure has forced corporations to consider alternative ...

Open-source software had a very good 2009, and all indications are 2010 is on track to be even better. Enterprises turned to open source to shave money in the economic downturn and are staying with it ...

The Steam Deck was a revolution in mobile gaming for PC, but it was also one for a reason most people weren't aware of: bringing Linux to the masses. The Steam Deck runs SteamOS, its own custom ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of ...