Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to ...

Behind nearly every great act of customer service lies the support of great software. If you want to serve, engage, and retain the customers who will fuel your business success, you’d best have the ...

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

Jane Software Inc., a practice management platform for health and wellness practitioners, has been recognized with a Silver Stevie® Award for Customer Service Department of the Year in Computer ...

According to Capterra’s 2024 Customer Service Technology Survey of customer service professionals, 61% say that AI-enabled software has positively impacted customers overall but 44% say customer trust ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

Discover how passwordless authentication reduces friction in SMB software, speeds payments, and prevents revenue loss in service businesses.

Actively scaling? Fundraising? Planning your next launch? TechCrunch Founder Summit 2026 delivers tactical playbooks and direct access to 1,000+ founders and investors who are building, backing, and ...

Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention during ...

Last year was a tough one for Zendesk, with several months of uncertainty. But the company appears to have emerged from that instability, none the worse for wear, with a new private equity owner and a ...