You can add participants to a Zoom meeting by using an existing contact list. Here are the steps. When you set up a Zoom meeting to invite different people, especially external contacts, you typically ...

After becoming the darling of the videoconferencing world during the pandemic, Zoom is now continuing to set its sights on adding new innovations to its wider collaborative offerings. Zoom has ...

At Zoomtopia 2021, Zoom launched its Video Engagement Center. It was intended to be complementary to CCaaS solutions, including Five9, which Zoom was in the process of acquiring. That acquisition did ...

Today, Zoom used Zoomtopia 2023 event to announce new innovations that strengthen its core business and enable Zoom’s continued expansion into the contact center business. The lead item was the ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution. The company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video ...

Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions. Today, Zoom Video Communications, Inc. announced Zoom Contact ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...