Like most people, I tend to talk about personal experiences with customer service departments only when those experiences suck. So let’s break that habit and toss a public thank-you Groupon’s way. I ...

As Groupon’s stock (GRPN) hovers near its all-time low, the company is testing a new approach to customer service: hiring agents in India to answer e-mails now handled by Chicago-based employees. The ...

(Crain's) — Two years ago, Joe Harrow's most impressive management experience was a job as camp director for two summers. Today, he leads Groupon Inc.'s 300-person customer-service department and is ...