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New features allow users to add their own report templates and format and configure reports based on requirements in MSIM platform designed to help teams track and resolve critical security incidents.

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

Google and ServiceNow have introduced advanced AI tools designed to embed organizational context into daily workflows and enable autonomous operations across industries. Google’s Workspace ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced its Now Platform ® San Diego release. With ...

Fast deployment aids industry leader with critical business continuity needs by enabling work-from-home agents, while leveraging existing on-premise telephony infrastructure with 3CLogic’s leading ...

SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a ...