An Ohio woman noticed a Target secret shopper following her around as she tried to shop. So, she decided to follow back. “I ...

What’s a secret shopper? In an effort to keep brand quality high, companies often hire secret shoppers. Secret shoppers get paid to visit stores and see if stores are meeting certain standards that ...

Imagine being a young woman and slightly shorter than average height, but you’re also a hard worker who is currently the assistant manager at a retail store. Would you feel insulted if a customer ...

In a viral video with nearly 400,000 views, Nick (@nickfromohio) explains what led to the uncomfortable situation while shopping at Target. “I got followed by a secret shopper this morning at the ...

Mystery shoppers go undercover to help businesses improve their customer service experience. But just how do you become a secret shopper, and how much can you make? Imagine being on the TV show ...

Jan Verleur, co-founder of Verleur Group LLC (TVG), and Rohan Marley, the driving force behind Lion Order cannabis products, engaged in a comprehensive discussion with Benzinga on quality control, ...

Employees of UA restaurants and bookstores beware: Secret shoppers are prowling campus and grading customer service. The secret shoppers program began last semester to improve customer interactions ...

NEW YORK (Reuters) - The U.S. Education Department will press forward with a "secret shopper" program to help ensure that companies properly service student loans as millions of borrowers begin ...

Imagine being on the TV show “Undercover Boss” and finding out that the new hire you’ve been training is actually the top dog of the company. On the popular television program, CEOs go undercover as ...