Hundreds of Sears customers are claiming that the company's home services division is in shambles. The department, which is responsible for home repairs, is failing to fix faulty or broken appliances ...

PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

Buying kitchen appliances is no small purchase, and, generally, people want to make the best decisions possible.

Sears - once known for quality products and service - is struggling with dissatisfied customers who complain about almost-new appliances that cease to work, weeks waiting for repairs and repairmen who ...

Bankrupt retailer Sears announced that it's seeking permission to sell its home improvement division to a key rival partly responsible for its downfall. Pending trustee approval, it will sell the ...

When my grandfather started working at Sears in 1965, it was America's greatest retailer. "Sears was where everyone shopped and I knew my customers well," my grandfather, Carl Schweinfest, told me.

Once, Sears, Roebuck & Co. was a retailing giant with few rivals. The signs over its doors promised, “Satisfaction Guaranteed or Your Money Back.” Times have changed. Best Buy, Home Depot and Lowe’s ...

When you buy something from a retailer's website, it's natural to assume the retailer will also take responsibility for the customer service and returns. But one Sacramento, Calif., woman recently ...

This is a customer service horror story that has a happy ending. After twelve years of service, our dishwasher finally gave up and died. We looked all over town to find the best dishwasher that would ...