ASPEN, Colo.--Broadband company Qwest Communications International on Tuesday strongly endorsed federal legislation requiring Internet providers to keep records of their customers' behavior, a move ...

The Australian Labor Party has come under fire from within for its support of data retention, as a NSW Labor member calls for a review of the laws amid concerns of "mass surveillance." Claire Reilly ...

No matter how much time passes, I still can't get over the incredible story that came out this summer about AOL's customer retention call center. For those not following it, here is a short summary of ...

For years, 911 call centers across the Triangle have struggled to maintain staffing levels as calls for help increase. "We've been hurting for so long," shared on Raleigh-Wake dispatcher who chose to ...

Churn management is an essential element of maintaining any business, but it is especially critical at a time of economic uncertainty. While it should be top of mind for any revenue leader, it is ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. T-Mobile quietly ...