In this column, I have argued that the conventional practice and theory of change management could itself benefit from some overhaul. In this post, I will zoom out, summarizing nine key propositions ...

Focusing on the principles of organizational leadership can help you make strategic decisions for your business, such as deciding when to roll out major changes to a product and determining which ...

Picture the most successful companies in the world; they have one thing in common — an effective organizational structure. But what exactly does that entail and how can it make or break a business? If ...

Leaders can sense when their organization is not working well or if the environment they operate in has changed, rendering the operating strategy and structure obsolete. The current Covid-19 pandemic ...

Every organization, no matter its size, has an abundance of moving pieces. Ensuring that all those pieces move in perfect synchrony starts by devising an organizational structure that represents the ...

With our country's growing awareness of its own deep and systemic inequities prompting long-overdue reflections about how institutions need to change, the social sector is asking important questions ...

Services that are designed and delivered with input from the user are more accessible and easier and more intuitive to use. User-centered services reduce cognitive load for users allowing them to be ...

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Some people say flat structures cause chaos in organizations. And while that can certainly be true, my experience has been different. After years of working for horizontal and vertical hierarchies, I ...

At Slack, every one of our processes and features has been designed with the primary goal of making Slack a workplace tool that feels human. We see ourselves as our users’ hosts, and we want them to ...