The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

With thousands of calls coming in and going out of a contact centre, determining how your agents are performing can be complex and challenging. Managing a contact centre has never been easy, and the ...

What are call centre solutions? Call centre solutions are integrated software and hardware systems that manage inbound and outbound customer interactions through channels such as phone, email, and ...

Cadbury Schweppes has ditched its old Siebel-based analogue call centre solution and standardised on a more advanced platform with call-routing and a SAP database. The global food, beverage, and ...

As a leading provider of outsourced sales, distribution and after-sales support services to local clients in the finance, insurance and telecommunications sectors, Rewardsco Sales relies on its ...

The report, which surveyed 403 contact centres across 42 countries, confirms that permission and loyalty marketing principles deliver results when applied to outbound contact centre campaigns. Cross ...

NEW DELHI: Intelliverse Telecom, a cloud-based communication solutions provider for businesses, has launched IntelliSync, a multi-channel cloud-based next generation contact centre solution suite. The ...

Kura, the UK’s largest independent outsourcer, is undergoing a contact centre capability transformation with Avaya Enterprise Cloud. The solution, set for rollout this summer, empowers Kura to furnish ...