Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

O2 UK has announced it will launch O2 Broadband, the new high quality broadband offering on October 15. With recent consumer surveys showing consistently that consumers are dissatisfied with their ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...