Let's take a detailed look at the company's latest foray into the UC market. And now comes Interactive Intelligence, whose entry into the hosted UC services market has been a year in the making. The ...

INDIANAPOLIS & OMAHA, Neb.--(BUSINESS WIRE)--Analyst firm Nucleus Research has selected EMS, an outsourced customer service provider, as a winner of its 13th annual Technology ROI Awards for its ...

Helping answer questions like: How will agents be defined in the system? How easily can I make changes? What will calls sound like? How different will screens look to the agents? Cloud-based solutions ...

The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud ...

INDIANAPOLIS & SANTA ANA, Calif.--(BUSINESS WIRE)-- American Logistics Company (ALC) has deployed Interactive Intelligence Group Inc.’s (Nasdaq: ININ) unified IP business communications solution, ...