This latest cloud service aims to improve the customer experience. Interactive Intelligence today announced the newest service for its multitenant PureCloud platform: PureCloud Engage, tailored toward ...

CEO Don Brown made it clear in a recent call with financial analysts that PureCloud is not just a multitenant replacement for the company’s traditional product. If one uses the Gartner Magic Quadrant ...

The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud ...

(Reuters) - Shares of the business software company Interactive Intelligence Inc jumped as much as 20 percent on Tuesday, a day after the company forecast second-quarter results ahead of market ...