The concept of Key Performance Indicators (KPIs) sounds like it should solve all problems by measuring how effectively an individual, team, or organization is achieving important goals. But in ...

“I shouldn’t have to tell people how to do their jobs!” is a familiar battle cry of beleaguered managers and supervisors. After all, employees are extensively interviewed and vetted to ensure they ...

Too many organizations still think about performance management as a compliance exercise or a check-the-box activity done once or twice a year. Even when companies move toward continuous performance ...