Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Oscar Alban: The real value of IP is that it provides the ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

Avaya in September debuted a new version of IP Office, its primary unified communications offering for small and midsize businesses. The update, IP Office Release 5, is software that can be customized ...

Converged voice/data WAN projects and applications are helping customer call centers of all sizes lower costs and become more efficient. The benefits include savings on long-distance and local phone ...

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Every major IP PBX vendor builds a proprietary softphone that is customized to tap into its back-end system like no other standards-based Session Initiation Protocol endpoint can. The use of these ...

Nigeria based startup Tizeti, an internet service provider, today launched WifiCall.ng—an internet voice-calling platform for individuals and businesses. WifiCall is a VoIP—or Voice over Internet ...

WhatsApp has introduced a new privacy feature that lets you hide your IP address from whoever you call over the encrypted communications platform. As it stands, one-to-one calls over WhatsApp are ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...