Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Use loyalty tiers and personalized incentives to drive engagement and sales. Optimize acquisition beyond paid ads by improving website funnels and UX. E-commerce competition is heating up and makes ...

Today, an abundance of consumer choice online has become the norm, and hyper-competitiveness rules. We have shifted into the Loyalty Era, in which consumers are no longer only swayed by the lowest ...

So you’ve built a website. You have a product to sell or content to promote and your site is ready to go. There are a number of excellent ways to entice visitors onto your site, but once they arrive ...

The trades industry—plumbing, HVAC, electrical, and other essential home services—has long prided itself on providing reliable, critical solutions to customers. But as we begin 2025, new research from ...

Building a loyal customer base is essential for any business. Not only is retaining an existing customer more cost effective than acquiring a new one, but forming authentic connections with your core ...

Loyalty is a key driver for any enterprise that depends on repeat business. Restaurants, retail stores, salons and a wide range of businesses leverage loyalty programs to keep customers coming back ...

It’s common business knowledge that it’s cheaper to retain a current customer than it is to attract a new one. Acquiring new customers costs five to 10 times more than selling to a current customer ...

Discover how to use AI and customer data ethically to strengthen trust, loyalty and long-term business growth. Learn practical ways to scale personalization and connection without sacrificing your ...

When a homeowner calls your home service company requesting a plumber or an HVAC technician, chances are they have found themselves to be in a difficult situation: they have burst pipes or their ...