The bank topped narrowly beat kitchenware retailer Lakeland and Marks & Spencer’s traditional clothing and homewares arm to top the rankings n a poll carried out by consumer magazine Which?. The ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

UK – Customer satisfaction has fallen to its lowest level since 2015, according to research from the Institute of Customer Service. The January 2024 UK Customer Satisfaction Index (UKCSI) is 76.0 (out ...

Ocado Retail, Octopus Energy, Boots, and Specsavers were among the winners at last night’s UK Customer Satisfaction Awards, which celebrated the UK’s best-in-class for customer service. Last night ...

Customer satisfaction at some of the UK's biggest companies has deteriorated over the last five years - but which have been highlighted as the best? The latest UK Customer Satisfaction Index by the ...

I would like to be emailed about offers, event and updates from Evening Standard. Read our privacy notice. Does customer service exist in the UK any more? I ask because I cannot get through to speak ...

Businesses are unable to answer nearly half of the basic questions asked of them online and close to a quarter shut off the email channel, finds an study by Eptica . UK consumers are being let ...

Santander yesterday added its name to a growing list of British companies dumping their Indian call centres and bringing customer service operations back to the UK. But experts warned that predictions ...

We estimate that consumers experienced time harm in 17.3 million customer service problems with their energy provider in the past year and wasted 13.9 million hours (1,600 years) as a result. We ...

I HAVE seen over the years a significant diminishing in the quality of customer service in the UK with regard to services and goods and this is something that needs to be addressed if we want to have ...

Wizz Air has been named the UK airline with the worst customer service, finishing below both Ryanair and British Airways in a new Which? survey. In May 2024, the consumer champion conducted an online ...

Virgin Media, Scottish Power, and British Gas have been named the worst performers in customer service within the broadband and energy sectors, according to consumer group Which?. Virgin Media has ...