Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

If you have a knack for helping others solve problems but would rather not work in a call center or retail setting, a virtual customer service job might be ideal. A company called OneSupport ...

A dedicated customer service account will try to assist you directly as well as offer tips and tricks on Apple products and services. Lance Whitney is a freelance technology writer and trainer and a ...

If the long wait times and hard-to-find numbers don’t make it clear enough, I’ll say it: Tech companies don’t want to talk to you. Here’s a secret I bet you didn’t know. You can have Amazon call you ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

While fuming on hold, Art decide to use the time to file his grievance with the Gripe Line. “I’m nearly two hours into a customer service call to Adobe and I’m angry,” he vented. “Two years ago I ...