Insurers' tech executives say alignment of data strategy and data-led approaches can optimize average handling of ...

Services: Insurance Retirement Planning Solutions 1 Vanguard 8.81 Services: Insurance Retirement Planning Solutions 2 USAA 8.73 Services: Insurance Retirement Planning Solutions 3 TIAA 8.59 Services: ...

While digital transformation has generated vast amounts of insurance-related data, the ability to deliver added customer value and improved customer service requires investment in the right technology ...

Chris Hodges is a Vice President leading JD Power’s Customer Experience Solutions practice. His focus is helping clients drive top-line revenue growth and increase operational efficiencies with ...

BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...

As the national winner, Wiley received a $2,000 cash award, a gold and diamond lapel pin, and permanent recognition on the Outstanding CSR of the Year sculpture at the Risk & Insurance Education ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...