Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...

Comcast thinks it has an answer to cord-cutting: getting into the wireless mobile network business. But that alone might not be enough to stop its traditional cable customers from flocking to online ...

Here's something unexpected: Comcast's customer service may actually be improving. The company has a reputation for abominable service, perennially ranking near the bottom of customer satisfaction ...

Comcast on Thursday took the wraps off of its new mobile phone service, Xfinity Mobile. The company first confirmed it would launch a wireless phone service to compete against the likes of Verizon and ...

In telecom circles, Comcast's plans and efforts to wade into the mobile market go back years. On Thursday, the company finally revealed the specifics of what its new service will look like. Comcast is ...

Comcast apologizes for employee who refused to take no for an answer. — -- Whatever happened to the old saying, "the customer is always right"? Comcast issued an apology today after one of its ...

SAN FRANCISCO, CA -- It's a story of frustration we can all relate to -- a San Francisco man trying to cancel his Comcast cable service. It started with a simple request, but the response was anything ...

Sasha Zbrozek lives in Los Altos Hills, California, which he describes as “a wealthy Silicon Valley town,” in a house about five miles from Google’s headquarters. But after moving in December 2019, ...

Comcast on Thursday took the wraps off of its new mobile phone service, Xfinity Mobile. The company first confirmed it would launch a wireless phone service to compete against the likes of Verizon and ...