Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...
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Employee Asks Customer How His Day Is Going, And They Respond In A Wildly Inappropriate, Angry Outburst
If you go to a restaurant and the waiter asks, “How’s it going?” do you respond with your life story, or do you respond with a polite, “fine” or something along those lines? In today’s story, one ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...
Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...
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